1. Shipping Zones:

   1. We currently offer shipping services within Canada only.

2. Processing Time:

   1. Orders are typically processed within 1-2 business days after payment is received.

3. Shipping Method:

   1. We use reliable shipping carriers to deliver our products.
   2. Standard shipping within Canada is utilized for all orders.

4. Estimated Delivery Time:

   1. Estimated delivery time within Canada is 3-5 business days from the date of order confirmation.
   2. Please note that delivery times may vary based on your location.

5. Order Tracking:

   1. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
   2. You can track the status of your order using the provided tracking number.

6. Shipping Costs:

   1. Shipping costs are calculated based on the weight of your order and the shipping destination.
   2. The shipping cost will be displayed during the checkout process before you finalize your purchase.
7. Low Vision Devices Special Orders:
8. Please note that our collection of low vision devices is currently in the preorder phase.
9. By placing a preorder, you are reserving your item in advance.
10. We will notify you as soon as we have received your order and provide updates on the estimated shipping time, as it may vary.

1. Shipping Restrictions:

1. At this time, we only ship within Canada, and we do not offer international shipping.

2. Incomplete or Incorrect Addresses:

   1. It is the responsibility of the customer to provide accurate and complete shipping information.
   2. Please double-check your shipping address during the checkout process.
   3. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.

3. Shipping Delays:

   1. While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.
   2. We appreciate your understanding in such situations.

4. Contact Information:

   1. For any questions or concerns regarding your order or shipping, please contact our team at info@drlowvision.com or 647.677.8673.

Dr. Ana Juricic Low Vision Optometrist reserves the right to update or modify this shipping policy at any time without prior notice.